Shipping policy

At Clarkson, we are committed to delivering your handcrafted leather shoes in a timely, safe, and reliable manner. Please review our shipping policy below for all the details regarding delivery timelines, charges, and service coverage.

1. Order Processing Time

  • All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation.

  • Orders placed after 12 PM IST will be processed on the next business day.

  • You will receive a notification email once your order has been shipped.

2. Shipping Time & Delivery

Domestic Shipping (India):

  • Standard delivery: 3–7 business days

  • Express delivery (if available): 1–3 business days

International Shipping:

  • Shipping time varies by country, typically 7–15 business days.

  • Customs, duties, and taxes (if any) are to be borne by the customer.

3. Shipping Charges

  • Free standard shipping on all prepaid orders within India.

  • Express and international shipping charges (if applicable) will be calculated and displayed at checkout.

4. Order Tracking

Once your order is shipped, you’ll receive a tracking link via email or SMS. You can use it to monitor your shipment’s progress in real time.

5. Delivery Partners

We partner with trusted courier services such as Delhivery, Bluedart, DTDC, and India Post for domestic shipping and DHL / FedEx / Aramex for international orders.

6. Address Accuracy

Please ensure that your delivery address and contact information are accurate and complete. Clarkson is not responsible for failed deliveries due to incorrect or incomplete details provided by the customer.

7. Delays and Exceptions

While we strive to deliver on time, shipping delays may occur due to:

  • Weather conditions

  • Festive rush or public holidays

  • Customs clearance (for international orders)

We appreciate your patience in such situations.

8. Damaged or Lost Packages

If your package arrives damaged or is lost in transit:

  • Notify us within 48 hours of delivery/non-delivery.

  • Contact us at:
    📞 +91 9894019218
    📧 sales@clarkson.in

  • We will coordinate with the courier to resolve the issue or offer a suitable solution.

9. Need Assistance?

For any queries regarding shipping, tracking, or delivery status, feel free to contact us:
📞 +91 9894019218
📧 sales@clarkson.in